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How much heat will the electric fireplace produce? |
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The fireplaces has a built-in 1,350 Watt fan forced heater which will produce 4,600 BTU’s/Hr, which is enough to serve as supplemental heat for an average sized room (20’ x 20’). |
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What is the cost to operate the fireplace? |
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We estimate that the fireplace costs $.03/hour* to use just the flame effect and $.10/hour* to use the flame and heater (with the heater cylcling off 50% of the time controlled by the built-in thermostat.). *Actual costs may vary based on local electricity costs. |
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| Q |
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Can we buy directly from ClassicFlame®? |
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ClassicFlame® sells its products through a network of authorized retailers and internet sites throughout North America. ClassicFlame® does not sell directly to consumers/users. |
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| Q |
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Why do you not post prices on your web-site? |
| A |
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The selling prices are determined by the authorized retailers who sell them. Please use the link below to find a ClassicFlame® authorized retailer or internet site close to you. Authorizrd Retailer page |
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| Q |
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How do we register our fireplaces to activate our warranty? |
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You can click on the following like to register. www.twinstarhome.com/warranty |
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| Q |
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Can your fireplace inserts be used with other manufacturer’s wood mantels. |
| A |
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No, our mantels are specifically designed with special air vents to provide the necessary airflow to work the heater. |
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| Q |
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Are your fireplace certified by any organizations? |
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All ClassicFlame® inserts & built-in fireplaces are certified for use in both the U.S. and Canada by CSA International. They are certified to CSA Std.# C22.2 No. 46, and meet or exceed UL 2021. |
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| Q |
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Will the fireplace support the weight of a TV on top? |
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Yes, the fireplace will support most Plasma & LCD TV’s under 100 lbs. |
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| Q |
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Can I operate my ClassicFlame® fireplace without the heat? |
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Yes, the heater works independently and can be shut off so you may enjoy the ambiance of the fireplace with the flame effect, but no heat. |
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| Q |
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Can I adjust the flame? |
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Yes, you can adjust the brightness of the flame and on some models (28 Series & 33 Series) you can control (on/off) the down light which illuminates the inside of the fireplace. |
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| Q |
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Can the ClassicFlame® fireplace be relocated when I move? |
| A |
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Yes, simply unplug, and you are on your way. |
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| Q |
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Can I install your fireplace insert directly into a wall? |
| A |
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Our Built-In fireplace series inserts are specifically designed and certified to be professionally installed permanently in a wall. The Built-In Series features both 110 and 240 V settings and installed at 240V can produce 9,200 BTU’s/Hr. .They are easily serviced from the front using our Patent Pending Easy Access design. Our 23, 28 & 33 Series inserts are NOT designed or certified to be installed directly into a wall. |
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