Duracell

FAQs About PowerHeat




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What is quartz infra-red heat?
InfraRed Quartz Heaters are safe and energy efficient heaters that evenly distributes warmth in any room.  Room air intake passes through the high efficiency lifetime filter that removes dust and dirt before entering the heater. A high velocity, whisper quiet fan, circulates air through the heater at 2 meters per second. The air then enters the Heat Chamber where it passes over 2 bent sheets of copper that are heated by PowerHeat infra quartz heater elements.  Heat from the copper combines with the humidity in the room to provide soft, moist, heat.

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Why does my PowerHeat seemingly cycle on and off at random?
PowerHeat's internal thermostat is designed to provide even heat when running. Room temperatures tend to fluctuate. When the heater is not running, PowerHeat periodically runs a temperature accuracy test. While this is a normal function of the PowerHeat, you can try moving the unit away from a cold wall, window, or drafty doorway. That may help to minimize the frequency of the testing cycle. For detailed information see Temperature Accuracy Testing Sheet

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It seems that the thermostat on my PowerHeat is different from what I believe the actual room temperature to be. What is Thermostat Calibration and how does it work?
Sometimes if your PowerHeat unit is set in a different location as your home's thermostat you may notice that the temperature readouts from each thermostat are different. If you'd like your PowerHeat unit's thermostat to read the same as your home thermostat you can recalibrate the unit so that the readouts will be the same.

Possible Solutions:

  1. Try to reset your unit to its factory default settings: Unplug the unit from the wall. Push and hold the power button on the control panel while plugging the unit back into the wall.
  2. Customize your unit's calibration: Push and hold the timer button for 4 seconds. The digital display will begin to flash. Let go of the timer button. Use the up and down buttons on the control panel to add or subtract degrees from the current thermostat temperature read out. If you're using Fahrenheit, you can adjust the thermostat up nine degrees or down nine degrees. If you're using Celsius, you can adjust the thermostat up five degrees or down five degrees.  Your unit has a memory function, and will remember your custom calibration settings when powered off or even unplugged from the wall.
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Why can't I power on my unit using the remote control?
When your PowerHeat is first plugged into any wall outlet, you need to initially power on the unit from the control panel. After that initial control panel powering, you're remote can be used to turn the unit on and off.  Likewise, if there is a power outage, you will need to first press the power button on the control panel before operating the unit using the remote.

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How can I tell if the Infrared bulbs are all functioning properly?
Infrared bulbs have a lifetime of 20,000 hours, and unlike traditional bulbs, they're extremely durable.  In the unlikely event that you feel your PowerHeat's heat output is significantly decreased, please contact customer service.

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How can I reset my unit back to its factory defaults?
Unplug the unit from the wall. Push and hold the power button on the control panel while plugging the unit back into the wall.

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How do I change the digital temperature readout between Fahrenheit and Celsius?
A: Push and hold the power button on the control panel for 4 seconds.

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How does the timer work?
Set the length of time you'd like the heater to stay on. The heater will function normally, cycling on or off depending on the thermostat setting and the room temperature. When the time elapses, the heater will power off and the heater will not run until the unit is powered back on by either the control panel or remote control.  When the timer has only one minute left on it, the digital readout will begin counting down from 60 seconds.

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In the case of a power outage, will the heater automatically turn back on when the power comes back?
The unit will remember your temperature setting (and calibration setting if you chose to customize it), but you will have to press the power button on the control panel to turn your PowerHeat back on.

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Why does the digital temperature readout drop several degrees below and/or several degrees above the temperature that I set the unit to?
Your digital readout's temperature setting is a median temperature. As the room reaches the desired temperature the readout may drop a few degrees before cycling on, and may increase a few degrees before cycling off again.  This ensures that the room temperature will remain in your comfort zone.