Twin-Star International - Manufacturer of Electric Fireplace Insert,Electric Fireplaces

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A Day at Twin-Star International

Meet Ginny Tholund:

Ginny has worked in the Consumer Services department for 3 years. Here's a little bit about her and the important role she plays in our company:

What is your primary job function?

As group leader in consumer support, I oversee the other consumer support reps, ensure that all calls are addressed in a timely manner, and that any escalated issues are responded to on the day they are received. I am also the direct line of contact for our reps.

What is your favorite part about working at Twin-Star?

The chance I get to work for a company that is so innovative with their designs, and so successful at what they do

If you could pick 2 rooms (besides the living room) to put a ClassicFlame electric fireplace, which would you choose?

Probably a bedroom or a dining room. It would lend itself to such a peaceful relaxed atmosphere in a bedroom; in a dining room it would evoke a feeling of warmth and togetherness during the holidays or even just at a family dinner.

What is the best part of your job?

It's the chance I get every day to make a positive impression on new customers, and to resolve problems for existing customers. I try to remember each time I take a call that you don't get a second chance to make that all important first impression. Customers remember that first call to us! I also enjoy following up with a customer who may have started out being unhappy because of whatever issue they had. Following up with them even after the problem has been addressed reinforces the idea that you really do care!

How would you describe a day in the office to a friend?

Writing and responding to emails, answering phone calls, processing orders, using the internet for research.

Please give a brief rundown of what your typical day-to-day projects are, and an idea of which TSI departments you interact most with.

A Typical day is pretty much what I described previously. I interact with the Accounting department mostly making sure accounts are credit-worthy before shipping product out. I work with Operations as well to make sure we have ample inventory in stock or on its way. I also often work with our Consumer Services department, as some of our customer service duties overlap.

What's one of your favorite/stand-out memories in all your time with the company?

On two occasions, the owner of the company took us all out to dinner and a movie which was awesome. We saw Quantum of Solace and Iron Man 2, two great action flicks.

*Manufactured and distributed by Twin-Star International, Inc Under License. duraflame and the duraflame logo are registered trademarks of Duraflame Inc.